I have been visiting the Bristol clinic for a hair laser removal treatment. Initially I was satisfied with the service provided even though they lied to me during the first two session that they were treating me on alex when they were not . However, during my last treatment the practitioner burnt a big part of my thigh and knee. When I went back to let her know she gave me a cream and assured me that I will not have any permanent damage to my skin. After 3 weeks I noticed some big white spots that indicated skin damage. I visited a dermatologist that explained to me the severity of skin damage like this especially during the summer with sun exposure. I went back to the clinic, complained and requested my money back. The manager told me that I will have to do this in writing and that she doesn't think I will get my money back because they have done nothing wrong. She did however give me two creams as a ‘gesture of good will’. I submitted a written complain and they responded to me that since they have followed procedure (patch test before treatment) they don't have have responsibility for the fact they severely burnt my skin and refused to give me my money back. I guess in destination skin they believe that its a matter of lack whether they burn you or not, even though I repeatedly complained during the treatment that I am in pain. It looks like they also think that its okay for people to pay 2.000 pounds to remove their hair but end up with skin damage instead. I don’t think anyone should trust a clinic that does not take responsibility for their own mistakes or try to fix them. As a matter of fact this is what they wrote back to me: “this is one of many risks involved in Laser, as you are aware from the contract you signed before starting treatment with us.” I guess its my fault after all ??